Shipping & Returns

Cybex ships to physical addresses within the United States. We are not able to ship to Canada at this time. We do not ship to PO Boxes or U.S. Territories.

Most in-stock items are shipped within three business days, according to the standard shipping timeframes listed below. Please note: all cybexonlineshop.com orders ship from Ohio.

Express shipping is available only for in-stock items, and only to addresses within the continental United States. Express shipping will typically allow your parcel to arrive within three business days after the initiation of the shipping process.

What are the standard shipping timeframes?

All shipping timeframes are estimated and apply to in-stock inventory:

  • Orders placed by 11 a.m. EST Monday – Thursday will usually ship within 72 hours. Please note that it make take an additional 24 hours for tracking information to be updated by the carrier. 
  • Orders placed after noon ET Thursday and before 11:59 pm ET Sunday will usually ship the next business day following the weekend and any required lead time. Please note that it may take an additional 24 hours for tracking information to be updated by the carrier.
  • Cybex observes the following U.S. holiday calendar:
    • New Year’s Eve and Day
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Thanksgiving Day and the Friday following
    • Christmas Eve and Christmas Day
    • Orders placed on these days will usually ship the next non-holiday business day.

RETURNS

What is Cybex's return policy?

If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused Cybex item(s) purchased from cybexonlineshop.com for a full refund of the merchandise value and tax.  Original shipping charges will not be refunded and return shipping costs are the responsibility of the purchaser.  We cannot accept returns of any items that have been used for any period of time. Nor, can we accept returns of any items purchased from anywhere other than cybexonlineshop.com.

How do I return merchandise I purchased from cybexonlineshop.com?

Please contact the Cybex ParentLink team by calling 877.242.5676 M-F, 8am-5pm Eastern Time, to obtain a Return Merchandise Authorization and return instructions.

I want to return a gift I received from cybexonlineshop.com. How do I do that?

Please contact the Cybex ParentLink team by calling 877.242.5676 M-F, 8am-5pm Eastern Time, to obtain return instructions.

How long will it take to my process my refund?

Refunds will be issued within 2 business days after we receive and inspect your returned merchandise.  Depending on your credit card company, it may take additional time for the refund to post to your account.